• Plan and direct the functions of administration and planning of the Rooms and Guest Services departments to meet the daily needs of operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various Rooms and Guest Services departments.
• Implement effective controls of rooms labor costs among all sub departments and monitor the rooms budget to ensure efficient operation keeping expenditures withing budget limitations including achieving budgeted revenue and labor expenses.
• Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of service and cleanliness.
• Maximize Rooms and sub department profitability.
• Regularly review and evaluate the degree of guest satisfaction of the individual departments to recommend new operating policies whenever a change in demand, guest dissatisfaction, or a change in competitive environment is required.
• Investigate and resolve service complaints.
• Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchasing specifications, job descriptions, etc.
• Ensure compliance of all policies and procedures.
• Hire, train, supervise, develop, discipline, and counsel all management employees according to policies and procedures.
• Attends executive level meetings to obtain and disseminate pertinent information.

What are we looking for?

A Rooms Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Advanced knowledge of customer service
• Exposure to budgeting and basic accounting
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Proficient, at an advanced level, with computers and relevant computer programs

 What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hotel travel discount program
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance
• Employee and guest focused environment

• Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/ conference rooms.
• Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, and sweeping entry way, washing windows, cleaning/waxing floors, removing and disposing of trash.
• Report maintenance deficiencies and items in need of repair, stock and maintain supply rooms, as needed.
• Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed.
• Greet guests in a friendly manner, deliver guest requests and assist in cleaning guest rooms as needed.
• Assist guests with luggage, respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
• Organize and store luggage, as needed, according to guidelines.
• Assist in the maintenance, appearance and functionality of equipment
• Perform routine property tours to assist with tray pick up, garbage removal, overall property security.

What are we looking for?

A Houseperson is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Ability to problem solve
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hilton Hotels and Averill Hospitality travel discount program
• Health benefits Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance
• Employee and guest focused environment

- Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
- Change and replenish bed linens, towels and guest amenities, as needed
- Perform deep cleaning tasks, as needed
- Stock, maintain and transport housekeeping supply cart on a daily basis
- Dispose of trash and recyclables
- Respond to special guest requests in a timely, friendly and efficient manner
- Perform guest turn down service, as needed

What are we looking for?

A Housekeeper is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

What we offer

- Competitive salary and incentives
- Free meal per shift and other food discounts
- Hilton Hotels travel discount program
- Health benefits
- Dental and Vision benefits
- 401(k) with company match
- PTO and Holiday pay
- Basic Life Insurance and optional Supplemental Insurance
- Employee and guest focused environment

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
  
  

What are we looking for?
A Guest Service Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
•  Ability to work on your own or in teams
• Proficiency with computers and program, including Microsoft Work, Excel and Outlook
• Minimum one year of customer service experience required.
• Must be 21 years old with a valid drives license. 
  
  

What we offer

•  Competitive salary and incentives
•  Free meal per shift and other food discounts
•  Averill & Hilton Hotels travel discount program
•  Health benefits
•  Dental and Vision benefits
•  401(k) with company match
•  PTO and Holiday pay
•  Basic Life Insurance and optional Supplemental Insurance
•  Wellness Program
•  Employee and guest focused environment

• Sell guestrooms and meeting rooms to prospective companies and/or groups that will have a positive impact on revenues.
• Meet with and repeat business for site inspections, soliciting business, and generating new sales leads.  Follow up on phone calls, maintain and organize office files, and prepare correspondence and sales reports.
• Responsible for initiating the preparation of proposals and/or contracts to advise prospective guests of date, space, and rate availability of hotel guest rooms and/or meeting spaces/banquet.
• Responsible for initiating reservations for group attendees, preparing rooming lists, revising existing reservations, and building group blocks in the PMS as needed.
• Data entry using Delphi, Microsoft Word, and Excel.
• Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, rooms lists, schedules, and mail.
• Email correspondence directed by managers as needed. 
• Works closely with Sales Coordinator to ensure accuracy of reservations, groups, and events and ensure the highest level of guest service.

What are we looking for?

A Complex Sales Manager  is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow·  

•  Ability to handle multiple guest and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
•  Ability to use time management skills to complete tasks in a timely manner to meet required deadlines.
• Interpersonal skills to provide overall guest satisfaction for internal and external guests.
•  Ability to work under pressure and handle stressful situations during busy periods.

 What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hotel travel discount program
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance

• Employee and guest focused environment

• Maintain the cleanliness and presentation of the hotel grounds at all times
•  Conduct light landscaping tasks such as trimming hedges and watering plants
• Responsible for ensuring the working and upkeep of tools and machines used in the maintenance process.
•  Assist other members of the team and other departments to provide the greatest productivity for the department and hotel.
•  Cleans all trash and cigarette butts from the grounds.
•  Respond to guest requests, answer their questions, and address any issues or complaints that they may have had, all politely and courteously to satisfy the guests’ needs and preferences.
• Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
• Snow removal and preparing outdoor areas for various weather conditions by weatherproofing. 

What are we looking for?

A Maintenance Groundskeeper is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Ability to operate basic landscaping equipment
• Flexibility to respond to a range of different work situations
• Able to work outdoors in all types of weather conditions
• Experience as a groundskeeper or similar role is a plus

 What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hilton Hotels travel discount program
• 401(k) with company match
• PTO and Holiday pay
• Employee and guest focused environment

Responsibilities

 Create excitement through guest interaction and conversation.

· Deliver five-star service by accurately escorting arriving guests to rooms, handling baggage transfers, and accommodating guests’ special requests.

· Assist guests with luggage during arrival and departure, ensuring prompt and careful handling.

· Assist with loading and unloading guest vehicles.

· Escort guests to their room and provide room overview and property amenities.

· Perform the same functions for departing guests.

· Act as valet attendant as business needs to dictate.

· Must be a team player with entire hotel staff.

· Must be courteous, friendly, and able to represent the hotel professionally to hotel guests.

· Must be knowledgeable on the various types of rooms and amenities that are available at the hotel, as well as the activities and services available.

· Must be very familiar with the local attractions in the surrounding areas in order to comfortably make recommendations and give directions.

· Must be service-oriented and actively looking for ways to help people.

· Active listener: gives full attention to what others are saying and takes time to understand the points being made while asking appropriate questions and not interrupting at inappropriate times.  Ability to write effectively as appropriate for the needs of teammates and guests.

· This is a rewarding and physically demanding job.  Candidates must be able to perform the required duties of a valet attendant (jogging, long periods of being on feet, extended periods of being outdoors in all types of weather, etc.)

What are we looking for?

· Ability to communicate effectively verbally, in writing, and over the phone, with Staff, Guest, and Ownership.

· Excellent leadership, interpersonal, and problem-solving skills.

· Use suggestive selling techniques to promote services of the hotel.

· Good driving record (no more than 3 moving violations in the last 3 years; no DUI, DWI, reckless driving, or suspended/revoked license Good problem-solving skills/

· Must be 21 years of age for vehicle insurance purposes

· Strong customer service skills

· The ability to multitask

What we offer

· Competitive salary and incentives

· Free meal per shift and other food discounts

· Hilton Hotels and Averill Hospitality travel discount program

· 401(k) with company match

· PTO and Holiday pay

· Employee and guest focused environment